Client Advisor - Soho, New York

New York, United States · Permanent · Posted 2 months ago

Job details

Contract
Working time: Full-time
Location: New York, United States

Description

Client Advisor The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence. Responsibilities: • Achieve all Client Advisor critical metrics and CRM requirements. • Meet or exceed store, category, and individual sales goals. • Follow all store guidelines. • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business. • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc. • Adhere to all store policies and procedures. • Participate in vital stocking/restocking of the store. • Proficient and accurate use of POS system and other software as the need arises, updating customer database. • Acquire product knowledge, company information and history. • Keep up to date with company news and be familiar with the competition. • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards. • Perform regular store maintenance functions as needed or assigned. • May have responsibility for opening/closing the store as needed, including morning team meeting. • Assist in maintaining visual standards with direction from VM, corporate and management. • Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel. • Be a positive role model, always representing the brand appropriately. • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies). • Participate and prepare for monthly team meetings. • Adhere to loss prevention standards. • Follow all health and safety guidelines. • Minimum 2 years’ experience, luxury retail preferred • Strong drive for results; goal oriented • Excellent communication skills: the ability to communicate effectively both verbally and in writing • Ability to use POS system and its inventory management functions • RTW experience preferred • Foreign language skills are a plus • Ability to work in a collaborative team environment • Ability to lift boxes / weight up to 10lbs • Minimum High School Diploma • Organizational and strong digital literacy required • Must have flexible availability, some nights, weekends, and holidays At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The Maison

Fendi (LVMH) is hiring for 81 positions in 18 countries. View all its openings

More openings at Fendi

More openings in New York

All openings in New York

Your cookie choices

Stockist - Sunrise, FL - Sawgrass Mills Outlet

Omni Stockist

Client Advisor

Senior Client Advisor

Client Advisor - Boston, MA Copley

Private Client Advisor - The Shops at Crystals, Las Vegas

Omni Stockist - Boston, MA - Copley

Private Client Advisor - The Shops at Crystals, Las Vegas

Client Advisor - Soho, New York

Store Director - Saks, New York

Client Advisor - Fashion Valley, San Diego

Store Manager - Fashion Valley, San Diego

Client Advisor - Sawgrass Mills Outlet

Client Advisor - Saks, New York - New York

Sales Assistant - Saks, New York

More openings in New York